Canary, the hotel's guest management platform, announced Thursday a $80 million Series D salary increase in the round led by Brighton Park Capital.
Harman Singh Narula and childhood friend SJ Sawhney set up the company in 2018 to help digitalize and automate hotels. The company has raised nearly $180 million so far.
“Running through the hotel becomes more and more complicated,” Singh Narra told TechCrunch. “The expectations of guests are constantly evolving, and the staffing shortage continues to be tense. The hotel market feels unserved by technology and it will help hoteliers improve the guest experience, improve profitability and operate more efficiently.”
According to Singh Narula, Canary offers a product suite that covers every part of your guest journey, from booking to departure. For example, the company said it offers a service that allows hotel guests to check in on their mobile devices or text the front desk for help. They also lean on AI by using LLM to serve their customers' guests through voice, web and text, sometimes providing immediate responses.
“The guest user experience is fully customized and branded for each hotel,” he continued. “So, as a guest, you may not know that Canary has helped make the travel experience possible. If you've been staying at a hotel recently, you may be using Canary because you work in 20,000 hotels in over 100 countries.” Companies that use Canary include Rosewood Hotels, Marriott, Best Western and Wyndham.
It's not that Canary doesn't have competition. Other management software companies in this area include Cloudbeds and Revine.
Singh Narula described his fundraiser as opportunistic.
“We weren't actively fundraising, but there was an opportunity to bring the right partners about our vision, our values and where we were heading,” he said.
Other investors including Y Combinator, Insight Partners and Fidelity took part in the round.
Singh Narula said the capital will be used to support the company's growth and hire more employees.
“We see travel as one of the most powerful ways people can connect with the world,” he said. “We believe that canaries play an important role in making these experiences more personal, more memorable and meaningful.”