The UK's data protection regulator has confirmed it is investigating US-based money transfer giant MoneyGram following reports of a data breach from the company.
The UK's Information Commissioner's Office, which requires organizations to report data breaches within 72 hours of discovering an incident, told TechCrunch on Friday that the watchdog has reported a report from MoneyGram following a cybersecurity incident at the company. admitted that he had received
“We have received a report from MoneyGram and will be investigating it,” ICO spokesperson Lucy Milburn told TechCrunch.
The scope of the potential data breach at MoneyGram is still unknown. MoneyGram is the world's second-largest money transfer provider, serving more than 50 million people in more than 200 countries and territories each year.
MoneyGram has remained largely silent about the cybersecurity incident, other than a few updates posted to its X account.
The company's website is now back up and running after being offline for almost a week, but there is no mention of the cybersecurity incident, and MoneyGram has not responded to TechCrunch's multiple requests for comment.
MoneyGram first acknowledged the cybersecurity incident on Monday after a three-day outage, saying it had “identified a cybersecurity issue impacting some of our systems.” [sic] system,” and had taken some systems offline to contain the incident.
The outage took both the company's website and app offline, leaving customers unable to pay in-person or online. The outage also affected MoneyGram's partners, including Bank of Jamaica and the British Post Office.
Latest updates from MoneyGram, Posted on Thursday at Xsays customers can now “send and receive money through both our digital platforms and agency partners,” but added that the company is still working to fulfill pending transactions.
The company says the app is now live and available for use. TechCrunch checked on Friday and the MoneyGram app remained offline.