Instagram chief Adam Mosseri on Friday addressed moderation issues that have caused users on Instagram and Threads to lose access to their accounts or have their posts disappear, saying the company blamed human moderators for “mistakes.” I discovered it.” The company did not initially blame flaws in its AI system, as many believed it would.
In a post on the thread, Mosseri addressed the issues that have plagued the social platform in recent days, adding that the mistakes found so far have been the work of content reviewers (humans, not automated systems). I couldn't see the context of how the conversation unfolded, which was a mistake. ”
The executive said Instagram is fixing the issue to help judges make better calls and reduce mistakes.
In a reply to a comment on the thread, he said that Instagram of course knows that reviewers need context, and that “one of the tools we built broke so we weren't able to see enough context.” There was no such thing,” he said.
“That's our responsibility,” he said.
This explanation doesn't seem to fully explain the various issues users are experiencing. Some users have noticed that their accounts have been incorrectly classified as belonging to users under 13 and have been deactivated. It is unclear how the human moderators made this assumption. Additionally, The Verge reported that even after users submitted identification to verify their age, their accounts remained disabled.
Reached for comment, Instagram told TechCrunch that not all issues Instagram users have encountered are related to human moderators and their mistakes. The company also cited broken tools and said it was still investigating issues such as reporting users as minors.
I'm not sure if Instagram provides detailed explanations for all issues, as there can be several causes.
Not only will your account be disabled, but people who see their posts downranked or marked as spam, even if they're not a spammer and have a good reputation or a lot of followers. there was.
For example, former Wall Street Journal technology columnist Walt Mossberg said his involvement in Threads quickly dropped to zero. His posts received between 100 and 1,000 likes, but within 24 hours they had dropped to between 0 and 20, he said in the thread.
Social media strategist Matt Navarra also noted that in addition to his own moderation issues, users are reporting that follower growth and engagement are “falling off a cliff.” .
Bluesky, a social networking startup that also competes with directed to the platform.
“We need to do better because we're trying to provide a safer experience,” Mosseri said. He ended his post with a message suggesting the issue may not have been fully resolved, adding: “Thank you for your patience. Please continue to send us your feedback.”
Updated on 11/11/24, 1:20pm ET with additional comment from Instagram.