Dr. Tom Kelly is a trauma surgeon and everywhere he sees doctors drowning in administrative work. He wanted change so he tried to build it.
“We wanted to build an AI care partner who would stand with clinicians and care for managers so that individual providers like me could be empowered to provide the care they devoted to our lives,” he told TechCrunch.
Dr. Kelly worked with Waleed Mussa, who worked at a former startup, to establish Heidi Health in 2021. The company began launching its products in early 2024.
In just 18 months, the company said it had returned “over 18 million hours to frontline healthcare providers from over 70 million patient visits in 116 countries.”
This product is an AI medical scribe who handles all the admin tasks that bothers doctors, as promised. Doctors no longer need sticky notes as they can be transcribed and directed, generate personalized patient summary and track tasks.
Both Heidi build their own AI models and build on top of other models such as Gemini. “The agnostic approach to this model means that accuracy, latency and cost can be optimized,” he said.
On Monday, the company announced a $65 million Series B, led by Steve Cohen's Point 72. We also announced new tools. This is an AI agent that calls patients on behalf of a doctor. Dr. Simon Kos, former chief medical officer at Microsoft, is also joining along with Paul Williamson, Plaid's Head of Revenue.
TechCrunch Events
San Francisco | October 27-29, 2025
The company has raised $96.6 million so far. Others of the round include Goodnight Capital, Headlines, Blackbird VC, LG Technology Ventures and Alumni Ventures.
“They've seen all the scribes before,” Dr. Kelly said of point 72. “They never saw the metrics of adoption or usage of the product that we saw at Heidi. They also loved that we were obsessed with the end-user experience, as they saw most of our competitors selling top-down.”
Fresh capital is used to support product development.
Dr. Kelly hopes to increase clinicians' ability and remove “difficult” abilities by giving doctors more access to AI tools.
He said that most of the conversations in the medical world today are shaped by what is happening in developed countries, but he continued, “but I imagined a world where healthcare providers around the world can use Heidi to improve their clinical capabilities and improve their clinical capabilities to practice in war zones, refugee camps, or simply in areas hit by climate change.” “Heidi can help them reach more patients and bring about better healthcare outcomes.”
AI is transforming health technology. Others in the medical writing space, in particular, include Deepscribe, Aviance Healthcare and Abridge.
Heidi said he will work with more than 2 million clinicians a week, from hospitals to individual practices. There is a free version of the product with paid features. Dr. Kelly considers it a good lure for new customers.
He said that AI is obviously going to change everything about healthcare. But at the heart of this, humanity remains extremely important, especially when it comes to maintaining and building trust.
“It's about doubling the world's healthcare capabilities, and that's the true promise of AI,” he said. “We want to bring that.”