Japanese consumer electronics giant Casio has admitted that many of its systems remain unusable nearly two weeks after being hit by a ransomware attack.
Casio spokeswoman Ayuko Hara told TechCrunch on Thursday that the company is struggling to recover from the cyberattack and that “there is still no outlook for recovery.”
“Since October 5th, our servers have experienced a system failure, rendering some of them unusable,” Hara told TechCrunch, adding that the company has since taken steps to disconnect its servers to prevent further damage. he added.
Hara said, “This measure is having an impact on orders with suppliers and product shipping schedules.'' “Although we do not yet have a clear outlook for recovery, we will continue to prioritize our customers as we proceed with recovery.”
TechCrunch found that these shipping issues appear to only be affecting customers in Japan, where customers received a message saying, “Due to an issue with our product delivery system, the shipping date is currently undetermined.” It will be displayed. Casio's US website does not appear to be affected at the time of publication.
Casio announced on Friday that it had been the victim of a ransomware attack. Through this attack, the attackers compromised sensitive company data and personal information of employees, contractors, business partners, and job applicants. The data theft was claimed by the Underground ransomware group, which shared samples of stolen Casio data on a darkweb leak site.
Hara told TechCrunch that “the hackers left a threatening message indicating their intention to leak our data,” but Casio has not received any ransom demands. This suggests that the company has no contact with ransomware groups, but Casio declined to comment when contacted by TechCrunch.
Casio has not yet determined what type of data was stolen or how many individuals may be affected, Hara said.
“Certain information [sic] The details are still under investigation as it was breached,” Hara said. “However, we are confident that no customer credit card information was compromised.”
Security experts claim that Underground, which they associate with the Russia-linked cybercrime group known as RomCom (or Storm-0978), stole more than 200 gigabytes of data from Casio's systems. Security researchers have linked the Romcom group to cyberattacks carried out on behalf of the Russian state.
When asked if Casio disputes Underground's claims, Hara said the company is “currently investigating.”