Retail Giant Marks & Spencer has confirmed cybersecurity incidents as customers report on continued disruption and outages.
The British retailer on Tuesday informed customers in a notification seen by TechCrunch that the company has been “managing cyber incidents” over the last few days. A notice signed by CEO Stuart Machine said “we need to make operational changes to protect it.” [customers] And business. ”
The company said stores remain open and the website and app are operating normally.
It is not immediately clear what the nature of the cyberattack is, or whether customer data has been affected. A spokesman for Marks & Spencer did not immediately comment when TechCrunch reached.
In a filing with the London Stock Exchange, Marks & Spencer also notified data protection authorities that they were involved with external cybersecurity experts to investigate the incident.
One customer told TechCrunch that payment card devices in the store were not working. Several other customers reported similar outages on social media at various outlets and confusion with orders.
In response to one customer at X, Marks & Spencer said “we're working hard to solve some technical issues in our store.”
Marks & Spencer claims to serve 32 million customers each year, following their 2024 annual report.