Sex toy maker Tenga notified customers of the data breach on Friday, according to an email obtained by TechCrunch.
In the message, the Japanese company said that “someone gained access to the professional email account of one of its employees,” which allowed the hacker to access the contents of the employee's inbox. This access could have allowed the hacker to view and steal customer names, email addresses, and history of email correspondence “which may include order details and customer service inquiries.”
According to emails sent to customers, the hackers also sent spam emails to the hacked employees' contacts, including customers.
After this article was published, a Tenga spokesperson told TechCrunch that the breach affected “approximately 600 people” in the United States, based on a forensic investigation. “We have already proactively reached out to those who may have been affected to ensure their safety and provide guidance,” the spokesperson said.
Tenga says on its website that it has shipped more than 162 million products worldwide.
Order details and customer service inquiries may contain sensitive information that many customers probably do not want to disclose, given the nature of the product in question.
Although the company did not confirm that customers' passwords had been compromised, it recommended that customers change their passwords and be especially wary of suspicious emails coming from certain employees whose accounts may have been compromised.
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Tenga said it took several steps after the breach, including resetting the credentials of hacked employees and enabling a basic security feature called multi-factor authentication “system-wide” that prevents access to accounts with stolen passwords.
A company spokesperson declined to say whether there were any multiple factors involved in the email account prior to the breach.
Tenga was founded in Japan in 2005 and is headquartered in Tokyo. Tenga sells a variety of sex toys primarily for men. It is unclear whether this breach affected customers outside the United States, given that the email apparently came from Tenga Store USA.
Tenga is the latest in a long list of sex toy companies to be hacked, including adult sites like Lovense last year, Pornhub last year, and SexPanther in 2020.
First published on February 13th. Updated with comment from a Tenga spokesperson.